In 2011 Central Washington University began offering its information technology administrative management (ITAM) program in an online format, aimed at working adults who were both place- and time-bound. The program serves as a complement to two-year technical degrees and is the only university program in the state that accepts 100 percent of the credits earned in these degrees toward a bachelor of applied science degree. Knowing that online programs often have lower retention rates than on-campus programs, the department built in ways to ameliorate some of the factors that can negatively affect retention.
Connections Are Everything: Putting Relationships at the Heart of Higher Ed
As academic leaders, we are under so much pressure to deliver—enrollment targets, strategic plans, graduation rates, AI policies, and on and on—that we can lose sight of what our students
Isis Artze-Vega, Leo M. Lambert, and Peter Felten
March 4, 2024
